Cash no longer accepted on London buses after Transport for London reforms

Wandsworth Guardian: Kingston Bus Station Kingston Bus Station

London's buses are no longer accepting cash as part of a raft of reforms.

As of yesterday (Sunday, July 6), cash is no longer being accepted on London buses Transport for London (TfL) said dwindling numbers of passengers using money to pay for their journeys prompted the change.

Research revealed that 99 per cent of customers already use Oyster, prepaid tickets, contactless payment cards or concessionary tickets.

The move means passengers who do not have one of these tickets will not be able to travel by bus.

But transport chiefs insist the transition should be "trouble free" because of changes which now allow passengers who have run out of credit on their Oyster card to make one more journey.

Mike Weston, TfL's director of buses, said: "The way our customers pay for goods and services is evolving, so we need to ensure our ticketing evolves too.

"Removing cash from our bus network not only offers customers a quicker and more efficient bus service but it enables us to make savings of £24 million a year which will be re-invested to further improve London's transport network."

A decade ago around 25% of journeys were paid for with cash, but now less than 1% do.

Experts say the move is part of a "seismic shift" in shopping habits.

Dave Hobday, managing director of Worldpay UK, the country's leading payment processing company, said: " We're on the cusp of a seismic shift in shopper behaviour, and predict that everyone from farmers markets to buskers will go cashless.

"Contactless kills queues and means businesses never lose a sale during peak times."

What do you think of cash no longer being accepted? Leave your comments below or send me a letter (please include your name and where you're writing from) by email: ooakes@london.newsquest.co.uk.

Comments (13)

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10:04am Mon 7 Jul 14

EwellMan says...

TFL will try to brainwash us in saying that this speeds up usage and saves money but we also know the bigger thing here is it allows TFL and the Government to track where each of us is travelling and when.

The fact of the matter here is that whay shouldnt a non regular bus user have the option to pay cash for a single journey rather than having to go through the lengthy registration process just to be able to use a bus.

A bigger way to save money on buses particularly in Surrey is to remove every other bus stop as they seem to be every 100metres which is crazy and also to reduce the sise of the buses used in off peak times. Every single bus where i live at off peak times has no more than 2 or 3 people on.
TFL will try to brainwash us in saying that this speeds up usage and saves money but we also know the bigger thing here is it allows TFL and the Government to track where each of us is travelling and when. The fact of the matter here is that whay shouldnt a non regular bus user have the option to pay cash for a single journey rather than having to go through the lengthy registration process just to be able to use a bus. A bigger way to save money on buses particularly in Surrey is to remove every other bus stop as they seem to be every 100metres which is crazy and also to reduce the sise of the buses used in off peak times. Every single bus where i live at off peak times has no more than 2 or 3 people on. EwellMan
  • Score: -36

10:15am Mon 7 Jul 14

DB says...

Definitely agree with your last point about the frequency of bus stops. I followed a bus from Surbiton town centre to the Ace of Spades roundabout on the weekend, andthe number of stops it had to make was ridiculous.

At one point, the driver had only just turned off his right indicator to pull out of one stop before putting on the left one to pull in again.

I appreciate that bus stops need to be convenient to encourage people to use them, but surely most passengers would be prepared to walk an extra 100 metres if it saved them the frustration of stopping so often when they were on the bus.
Definitely agree with your last point about the frequency of bus stops. I followed a bus from Surbiton town centre to the Ace of Spades roundabout on the weekend, andthe number of stops it had to make was ridiculous. At one point, the driver had only just turned off his right indicator to pull out of one stop before putting on the left one to pull in again. I appreciate that bus stops need to be convenient to encourage people to use them, but surely most passengers would be prepared to walk an extra 100 metres if it saved them the frustration of stopping so often when they were on the bus. DB
  • Score: -18

10:46am Mon 7 Jul 14

EwellMan says...

Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices?

Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.
Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices? Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action. EwellMan
  • Score: -5

11:59am Mon 7 Jul 14

adrianshort says...

If you made the buses free to use then everyone would be able to use them and you'd save the entire cost of ticketing.
If you made the buses free to use then everyone would be able to use them and you'd save the entire cost of ticketing. adrianshort
  • Score: 15

12:48pm Mon 7 Jul 14

EwellMan says...

EwellMan wrote:
Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices?

Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.
For all those that marker a neagtive against my comment, think about it.

Qaulified Nurse starting salary - £21500
Tube Worker starting salary £35000

and dont even start me on how much holiday they get!
[quote][p][bold]EwellMan[/bold] wrote: Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices? Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.[/p][/quote]For all those that marker a neagtive against my comment, think about it. Qaulified Nurse starting salary - £21500 Tube Worker starting salary £35000 and dont even start me on how much holiday they get! EwellMan
  • Score: -14

1:27pm Mon 7 Jul 14

unebalam says...

I agree with Adrianshort.
Such a move would be revolutionary and would transform our roads. It would give a real incentive to travel by Bus and get alot of needless traffic off our roads making the travelling experience better for everyone concerned including those who choose to travel by car. Everyone would benefit so surely its worth everyone chipping and making it happen.
I agree with Adrianshort. Such a move would be revolutionary and would transform our roads. It would give a real incentive to travel by Bus and get alot of needless traffic off our roads making the travelling experience better for everyone concerned including those who choose to travel by car. Everyone would benefit so surely its worth everyone chipping and making it happen. unebalam
  • Score: 11

2:40pm Mon 7 Jul 14

lewistucket says...

EwellMan wrote:
EwellMan wrote:
Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices?

Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.
For all those that marker a neagtive against my comment, think about it.

Qaulified Nurse starting salary - £21500
Tube Worker starting salary £35000

and dont even start me on how much holiday they get!
What has a "tube worker" (could you be less specific) got to do with a story that concerns buses. Even in London, you'd be lucky to get £20k as a new bus driver, and that rises by very little. Do you consider that overpaid?

And if you don't want to be tracked, buy your oyster card with cash and don't register it. Alternatively, pull your tin foil hat down a little tighter.
[quote][p][bold]EwellMan[/bold] wrote: [quote][p][bold]EwellMan[/bold] wrote: Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices? Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.[/p][/quote]For all those that marker a neagtive against my comment, think about it. Qaulified Nurse starting salary - £21500 Tube Worker starting salary £35000 and dont even start me on how much holiday they get![/p][/quote]What has a "tube worker" (could you be less specific) got to do with a story that concerns buses. Even in London, you'd be lucky to get £20k as a new bus driver, and that rises by very little. Do you consider that overpaid? And if you don't want to be tracked, buy your oyster card with cash and don't register it. Alternatively, pull your tin foil hat down a little tighter. lewistucket
  • Score: 22

4:48pm Mon 7 Jul 14

EwellMan says...

lewistucket wrote:
EwellMan wrote:
EwellMan wrote:
Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices?

Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.
For all those that marker a neagtive against my comment, think about it.

Qaulified Nurse starting salary - £21500
Tube Worker starting salary £35000

and dont even start me on how much holiday they get!
What has a "tube worker" (could you be less specific) got to do with a story that concerns buses. Even in London, you'd be lucky to get £20k as a new bus driver, and that rises by very little. Do you consider that overpaid?

And if you don't want to be tracked, buy your oyster card with cash and don't register it. Alternatively, pull your tin foil hat down a little tighter.
A tube worker is someone that works on the tube and not a driver otherwise i would of siad Tube driver? Is that specific enough?

That reference was to TFL's suppose saving of 24 million by removing the cash option. What i was saying was the wil save in one hand and waste in another. Why the question about 20k being overpaid when i quitre clearly stated 21k for a nurse was too little compared to 35k? Of course 20k is not enought, harder work driving a bus than standing on a platform being rude to customers.

and believe me, you can be tracked, by CCTV, by ip address of your computer if purchasing online. The UK is the most watched nation in the world and has 1 cctv camera per 11 people. Dont think because you dont register an oyster card and pay cash you cannot be tracked.
[quote][p][bold]lewistucket[/bold] wrote: [quote][p][bold]EwellMan[/bold] wrote: [quote][p][bold]EwellMan[/bold] wrote: Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices? Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.[/p][/quote]For all those that marker a neagtive against my comment, think about it. Qaulified Nurse starting salary - £21500 Tube Worker starting salary £35000 and dont even start me on how much holiday they get![/p][/quote]What has a "tube worker" (could you be less specific) got to do with a story that concerns buses. Even in London, you'd be lucky to get £20k as a new bus driver, and that rises by very little. Do you consider that overpaid? And if you don't want to be tracked, buy your oyster card with cash and don't register it. Alternatively, pull your tin foil hat down a little tighter.[/p][/quote]A tube worker is someone that works on the tube and not a driver otherwise i would of siad Tube driver? Is that specific enough? That reference was to TFL's suppose saving of 24 million by removing the cash option. What i was saying was the wil save in one hand and waste in another. Why the question about 20k being overpaid when i quitre clearly stated 21k for a nurse was too little compared to 35k? Of course 20k is not enought, harder work driving a bus than standing on a platform being rude to customers. and believe me, you can be tracked, by CCTV, by ip address of your computer if purchasing online. The UK is the most watched nation in the world and has 1 cctv camera per 11 people. Dont think because you dont register an oyster card and pay cash you cannot be tracked. EwellMan
  • Score: -30

5:46pm Mon 7 Jul 14

lewistucket says...

EwellMan wrote:
lewistucket wrote:
EwellMan wrote:
EwellMan wrote:
Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices?

Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.
For all those that marker a neagtive against my comment, think about it.

Qaulified Nurse starting salary - £21500
Tube Worker starting salary £35000

and dont even start me on how much holiday they get!
What has a "tube worker" (could you be less specific) got to do with a story that concerns buses. Even in London, you'd be lucky to get £20k as a new bus driver, and that rises by very little. Do you consider that overpaid?

And if you don't want to be tracked, buy your oyster card with cash and don't register it. Alternatively, pull your tin foil hat down a little tighter.
A tube worker is someone that works on the tube and not a driver otherwise i would of siad Tube driver? Is that specific enough?

That reference was to TFL's suppose saving of 24 million by removing the cash option. What i was saying was the wil save in one hand and waste in another. Why the question about 20k being overpaid when i quitre clearly stated 21k for a nurse was too little compared to 35k? Of course 20k is not enought, harder work driving a bus than standing on a platform being rude to customers.

and believe me, you can be tracked, by CCTV, by ip address of your computer if purchasing online. The UK is the most watched nation in the world and has 1 cctv camera per 11 people. Dont think because you dont register an oyster card and pay cash you cannot be tracked.
You still haven't explained why you are talking about tube workers, the story is about buses. The change affects buses. Buses are not tubes, they are very obviously different things and have different operating companies. If you're going to pick and choose salaries like that, why use a trainee nurse, rather than say, an experienced heart surgeon?

No, if you buy an oyster card for cash, and then don't bother registering it you can't be tracked. The data is completely anonymous and impossible to associate with you, you're talking absolute nonsense. It's still remarkably easy to be anonymous if you know what you're doing, and you obviously don't!
[quote][p][bold]EwellMan[/bold] wrote: [quote][p][bold]lewistucket[/bold] wrote: [quote][p][bold]EwellMan[/bold] wrote: [quote][p][bold]EwellMan[/bold] wrote: Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices? Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.[/p][/quote]For all those that marker a neagtive against my comment, think about it. Qaulified Nurse starting salary - £21500 Tube Worker starting salary £35000 and dont even start me on how much holiday they get![/p][/quote]What has a "tube worker" (could you be less specific) got to do with a story that concerns buses. Even in London, you'd be lucky to get £20k as a new bus driver, and that rises by very little. Do you consider that overpaid? And if you don't want to be tracked, buy your oyster card with cash and don't register it. Alternatively, pull your tin foil hat down a little tighter.[/p][/quote]A tube worker is someone that works on the tube and not a driver otherwise i would of siad Tube driver? Is that specific enough? That reference was to TFL's suppose saving of 24 million by removing the cash option. What i was saying was the wil save in one hand and waste in another. Why the question about 20k being overpaid when i quitre clearly stated 21k for a nurse was too little compared to 35k? Of course 20k is not enought, harder work driving a bus than standing on a platform being rude to customers. and believe me, you can be tracked, by CCTV, by ip address of your computer if purchasing online. The UK is the most watched nation in the world and has 1 cctv camera per 11 people. Dont think because you dont register an oyster card and pay cash you cannot be tracked.[/p][/quote]You still haven't explained why you are talking about tube workers, the story is about buses. The change affects buses. Buses are not tubes, they are very obviously different things and have different operating companies. If you're going to pick and choose salaries like that, why use a trainee nurse, rather than say, an experienced heart surgeon? No, if you buy an oyster card for cash, and then don't bother registering it you can't be tracked. The data is completely anonymous and impossible to associate with you, you're talking absolute nonsense. It's still remarkably easy to be anonymous if you know what you're doing, and you obviously don't! lewistucket
  • Score: 22

5:52pm Mon 7 Jul 14

lewistucket says...

And as for the saving, TfL still subsidises the bus operators to the tune of about £400m per year. A £24m saving is 6% of that subsidy, a significant amount that can be put to better uses, possibly including that drivers salaries that we all seem to agree are far too low.
And as for the saving, TfL still subsidises the bus operators to the tune of about £400m per year. A £24m saving is 6% of that subsidy, a significant amount that can be put to better uses, possibly including that drivers salaries that we all seem to agree are far too low. lewistucket
  • Score: 15

9:29pm Mon 7 Jul 14

Tobermory says...

EwellMan wrote:
EwellMan wrote:
Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices?

Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.
For all those that marker a neagtive against my comment, think about it.

Qaulified Nurse starting salary - £21500
Tube Worker starting salary £35000

and dont even start me on how much holiday they get!
So because a nurse is underpaid a tube driver should be to?? Lets all just be ripped off by employers and join a race to the bottom.....madness!
[quote][p][bold]EwellMan[/bold] wrote: [quote][p][bold]EwellMan[/bold] wrote: Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices? Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.[/p][/quote]For all those that marker a neagtive against my comment, think about it. Qaulified Nurse starting salary - £21500 Tube Worker starting salary £35000 and dont even start me on how much holiday they get![/p][/quote]So because a nurse is underpaid a tube driver should be to?? Lets all just be ripped off by employers and join a race to the bottom.....madness! Tobermory
  • Score: 10

9:30pm Mon 7 Jul 14

Hove Ex-Pat says...

EwellMan wrote:
EwellMan wrote:
Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices?

Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.
For all those that marker a neagtive against my comment, think about it.

Qaulified Nurse starting salary - £21500
Tube Worker starting salary £35000

and dont even start me on how much holiday they get!
Often EwellMan I agree with you, but not here. Sorry. This story has nothing to do with the tube drivers in any way. Also since privatisation, there are so many individual bus companies tendering for, & operating services for TfL that strikes are very very rare on the buses. The drivers do not earn anything like the amounts that the tube drivers earn as an hourly rate. As to the amount quoted as being saved. think how much it cost to count up & bank that cash at every bus garage in London, as well as the admin in sending all that data to London Buses. So many people nowadays have a bank debit card that is contactless, this had to happen some time.
Give the new system a fair chance. I travel regularly on buses & there are fewer cash customers than you might think on London Buses.
As for Epsom & Ewell, & Tadworth, they still take cash on Epsom Buses as do Metrobus in Surrey & Sussex.
[quote][p][bold]EwellMan[/bold] wrote: [quote][p][bold]EwellMan[/bold] wrote: Forgot to say, so TFL will save 24million! Does that mean we will see a reduction in Ticket Prices? Thought NOT, just will go towards paying for their over paid staff and their wage increases every other month due to strike action.[/p][/quote]For all those that marker a neagtive against my comment, think about it. Qaulified Nurse starting salary - £21500 Tube Worker starting salary £35000 and dont even start me on how much holiday they get![/p][/quote]Often EwellMan I agree with you, but not here. Sorry. This story has nothing to do with the tube drivers in any way. Also since privatisation, there are so many individual bus companies tendering for, & operating services for TfL that strikes are very very rare on the buses. The drivers do not earn anything like the amounts that the tube drivers earn as an hourly rate. As to the amount quoted as being saved. think how much it cost to count up & bank that cash at every bus garage in London, as well as the admin in sending all that data to London Buses. So many people nowadays have a bank debit card that is contactless, this had to happen some time. Give the new system a fair chance. I travel regularly on buses & there are fewer cash customers than you might think on London Buses. As for Epsom & Ewell, & Tadworth, they still take cash on Epsom Buses as do Metrobus in Surrey & Sussex. Hove Ex-Pat
  • Score: 10

5:52pm Tue 8 Jul 14

martnal says...

The behaviour of school children on buses has improved since they had to carry cards. I anticipate a further improvement in adult behaviour now it will be much simpler to catch the tiny minority of criminals on buses. Everyone can be tracked by their phone which they carry OUT OF THEIR OWN choice so there is no privacy worry.
The behaviour of school children on buses has improved since they had to carry cards. I anticipate a further improvement in adult behaviour now it will be much simpler to catch the tiny minority of criminals on buses. Everyone can be tracked by their phone which they carry OUT OF THEIR OWN choice so there is no privacy worry. martnal
  • Score: -4

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