Families of Battersea care home residents fear key treatment concerns will not be addressed before its closure this week.

The York Court care home, run by Four Seasons Health Care Group, is due to shut tomorrow, in the wake of a damning Care and Quality Commission (CQC) report that deemed services inadequate in November.

Wandsworth Times:

Sylvia Rushbrooke, owner of Quecumbar in Battersea, raised complaints about the home over the course of nearly 18 months, but does not believe enough has been done.

She said: "Relatives are hurt, angry and frustrated and all the time no one talks to us or acts.

"I will not let it rest, I have got nothing to lose.”

November 20: York Court care home in Battersea to close in wake of "inadequate" rating by CQC

August 2015: York Court care home in Battersea 'did not know which patients had do not resuscitate orders' CQC say

Ms Rushbrooke has called for a meeting to be held with the relatives of residents so that all concerns can be aired and answered.

She said she fears that vital documents relating to the resident care will be lost when the home shuts.

Her own concerns include falls which her mother suffered in the home, a lack of care by staff and lack of action from the CQC. At one point, Ms Rushbrooke visited her mother to find she had a black eye.

A spokesman for the care home has refuted Ms Rushbrooke’s claims, saying that older people are "prone to falls".

The spokesman said: "A bruise, or black eye is not indicative of anything untoward happening.

"This was reported to Safeguarding and was investigated and no further action was considered appropriate. This lady is prone to falls and, as with older people, there is a tendency to bruise easily."

Ms Rushbrooke also said that by raising concerns, she was targeted by staff, who became a "mob" and even signed a petition against her.

The home has denied that the petition meant staff would have stopped caring for Mrs Rushbrooke, and say that all allegations of bullying would be taken seriously.

Leah Graham, who works for social services in Kingston, eventually moved her grandmother out of the home and went as far as to stop paying the fees, because of the poor care she received.

She said: "It was really bad, they treated her so appallingly.

"I had made the decision to move her before the home closed but other relatives did not hear about the closure until much later."

The York Court spokesman has said that a letter about the closure was sent to every relative who was nominated as the contact person, to addresses provided by the family.

Ms Graham said she has never received a response to any email detailing her complaints, though a spokesman from the home claims management met with her to discuss them.

Gordon Whaley’s father lived in the home during 2014.

He said: "I had to take him out for his own safety. He was unconscious, he had pushed a panic alarm and it took 20 minutes for the nurses to get there.

"There were so many managers, we never knew who was in charge.

"My dad’s key worker came in to check on him, he noticed his paperwork was not updated.

"I gave them four or five chances, because you have to give people chances."

York Court opened in September 2013 and was first investigated in July 2014. In three CQC reports since then, the home has been rated inadequate in at least four categories.

A Freedom of Information request revealed that from October 2014-15, the CQC had received nearly 400 complaints about Four Seasons, 1,819 safeguarding enquiries, and 338 whistleblowing enquiries.

A spokesman for Four Seasons said: "The home only has 17 residents left, none of these have relatives who have raised concerns or requested a meeting."

The spokesman said the decision was taken to close the home because of the concerns over staff numbers and quality of care on offer because of reliance on agency staff.