A care home for deaf people with mental health problems has been rated "inadequate" for safety.

The Care Quality Commission published the report on Harding House, Wandsworth, following an inspection in August 2016.

The report, published on February 8, concluded the measures taken by the home to keep residents safe were inadequate, and the responsiveness, effectiveness, leadership and caring nature of Harding House all required improvement.

The home received a very positive rating in 2014, but it has since changed hands and is now run by charity Action on Hearing Loss.

One resident said they were treated disrespectfully by staff.

The said: "They say I'll stay until I'm old and grey and they're quite rude about it.

"The staff don't respect us they say 'go on, off you scoot.'"

Inspectors found the residents health was being put at risk as their medication was not being administered safely.

Staff did not make records of what medication was administered, and why it was given. Staff also appeared not to be trained properly in giving medication.

The report stated that while inspectors were there a staff member completed an audit.

It said: "However, the audit had not identified the medicines errors we found.

"The staff member had signed to say that all medicines had been checked and were correct.

"We spoke with the member of staff and deputy manager regarding this and they acknowledged that errors had been made."

Inspectors found the home was not clean enough, spotting a "rusted" sanitary bin in the hallway.

There were not enough staff and inspectors found if even one person went on leave the team was seriously depleted and as a result the families of residents had missed out on visits.

A relative said: "I rang to ask when my family member was coming to visit me and the staff member told me they could not attend the visit with [family member] because they are short staffed due to the holidays."

Other issues raised in the report were food safety and communication. Food in the fridges was out of date and meats and dairy products were left uncovered.

Communication was not up standard and some staff were not trained properly in sign language.

Residents were exasperated as a result, with one saying: "It feels messy, frustrating and confusing."

People reported that they liked the new manager but he could not communicate well.

One said: "He works downstairs in the office, there's always someone there. He comes and goes- I like him, he's a nice man but he can't really communicate."

Sharon Bye, Director of Care and Support at Action on Hearing Loss, said they were "obviously disappointed" with the report and it is something they take "very seriously".

She said: "We’ve agreed a robust plan of action with the CQC and are confident that by continuing to work closely with our internal and external stakeholders we can ensure that this rating improves."